The community marketplace for unique travel stays
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Airbnb • Canada
Airbnb is seeking a Partner Operations Manager to provide exceptional customer service management and drive partner performance. This role requires strong organizational skills and stakeholder management. The position is based in Canada.
You are a dedicated and enthusiastic individual with a strong commitment to delivering exceptional service through partner and service management. Your analytical skills enable you to assess performance effectively, and you possess the organizational skills necessary to manage multiple partners and services simultaneously. You thrive in a fast-paced environment and are adept at balancing day-to-day operations while driving performance improvements. Your expertise in operationalizing business processes ensures that you can effectively manage partner relationships and service delivery. You understand the importance of stakeholder management and are committed to maintaining high standards of service.
Experience in customer service management or operations within a similar industry is a plus. Familiarity with business process outsourcing and performance analysis will enhance your ability to succeed in this role. You are a proactive problem solver who can navigate challenges and drive results.
As a Partner Operations Manager at Airbnb, you will support the global Delivery function by driving partner and service performance. You will be accountable for the performance of your partners and services, ensuring that they meet the highest standards of quality and efficiency. Your role will involve analyzing performance metrics, identifying areas for improvement, and implementing strategies to enhance service delivery. You will collaborate closely with various stakeholders to ensure alignment and drive operational excellence. Your ability to manage multiple partners will be crucial as you work to optimize their performance and enhance the overall guest experience. You will also be responsible for developing and maintaining strong relationships with partners, ensuring that they are engaged and aligned with Airbnb's goals.
Airbnb offers a competitive salary range of $112,000—$140,000 CAD annually, along with potential bonuses, equity, and benefits. You will have the opportunity to work in a dynamic environment that values innovation and collaboration. As part of the Airbnb community, you will contribute to a mission that connects people and fosters authentic experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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