Provider Experience Specialist (Cleveland)

Who you are

You have a strong background in customer service and are passionate about improving the healthcare experience for patients and providers alike. You understand the importance of delivering exceptional service and are skilled at building authentic connections with clients. Your ability to upsell features and offer tailored solutions will be key to your success in this role. You thrive in collaborative environments and are eager to work alongside a team that shares your commitment to making healthcare better.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a vital role in delivering exceptional customer service to our provider accounts. You will be evaluated on your ability to upsell features and provide tailored solutions that meet the needs of our clients. Your day-to-day responsibilities will include engaging with providers to understand their needs, addressing any concerns they may have, and ensuring they are getting the most out of our platform. You will work closely with other teams to relay feedback and help improve our services. Your contributions will directly impact our mission to empower patients and enhance their healthcare experience.

What we offer

At Zocdoc, we are committed to fostering a work environment that is inclusive and free from discrimination. We value diversity and encourage applicants from all backgrounds to apply. You will have the opportunity to work in a dynamic and supportive team that is dedicated to making a difference in healthcare. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company.