Technical Project Manager

Who you are

You are an experienced project manager with a strong background in overseeing product implementations. You thrive in a team-first culture and are passionate about delivering high-quality results. Your ability to communicate effectively with various stakeholders ensures that project progress is transparent and well-managed. You are proactive in identifying risks and developing strategies to mitigate them, ensuring that projects stay on track and meet their objectives.

You have a collaborative spirit and enjoy leading a team of implementation engineers through the product implementation life cycle. Your experience includes conducting discovery and design workshops, overseeing custom development, and managing various testing phases. You understand the importance of maintaining a detailed project plan to monitor and track progress, and you are adept at adjusting plans as necessary to accommodate changes.

You are committed to fostering an inclusive environment where diverse perspectives are valued. You believe that a strong team culture leads to innovation and success, and you encourage your team members to be their authentic selves. Your leadership style inspires others to perform at their best, and you take pride in mentoring and developing talent within your team.

Desirable

Experience in cloud contact center software or similar technology would be a plus. Familiarity with Agile methodologies and project management tools can enhance your effectiveness in this role. You are open to learning and adapting to new technologies and processes that can improve project outcomes.

What you'll do

In this role, you will manage one or more product implementation projects for Five9's customers, providing day-to-day leadership for all aspects of the project. You will work closely with technical team members to ensure that project scope is completed on time and with a high degree of quality. Your responsibilities will include developing and maintaining a detailed project plan, monitoring project progress, and communicating updates to stakeholders at multiple levels of the organization.

You will lead and inspire a project team of 2-4 implementation engineers, guiding them through the product implementation life cycle. This includes conducting discovery and design workshops, overseeing custom development, and managing various testing phases. You will also be responsible for creating and managing the project communication plan to ensure that all stakeholders are informed and engaged throughout the project.

Your role will require you to proactively identify, manage, and mitigate risks to the project. You will need to be adaptable and responsive to changes, ensuring that the project remains aligned with customer expectations and business objectives. Your ability to communicate effectively and build strong relationships with both internal teams and external clients will be crucial to your success.

What we offer

Five9 offers a supportive and inclusive work environment where you can thrive as a project manager. You will have the opportunity to work with a talented team dedicated to delivering exceptional customer experiences. The role is primarily work from home, providing flexibility while also allowing for local onsite work at client locations when necessary. We celebrate diversity and foster an inclusive culture that empowers our employees to be their authentic selves. Join us in bringing joy to customer experience and making a meaningful impact in the cloud contact center industry.