The design platform for seamless team collaboration
Figma is a web-based design platform that empowers cross-functional teams to collaborate seamlessly on product design projects. Founded in 2012 and headquartered in Union Square, San Francisco, Figma has raised $749.1 million in funding from investors like General Catalyst and Andreessen Horowitz, a...
Figma offers generous benefits including equity, parental leave, mental health support, and a learning & development stipend. Employees enjoy recharge...
Figma fosters a collaborative culture with its unique Multiplayer mode, enabling real-time design collaboration akin to Google Docs. The company prior...
Figma • London, England
Figma is seeking a Product Support Specialist who is fluent in Japanese to provide exceptional customer support for Figma users. You'll engage with customers to resolve inquiries and enhance their experience with the platform. This role is based in London and requires strong communication skills.
You are a customer-focused individual with a passion for providing exceptional support. You possess fluency in both Japanese and English, allowing you to communicate effectively with a diverse range of customers. Your critical thinking and investigative mindset enable you to tackle customer inquiries with ease. You thrive in a collaborative environment and enjoy solving problems to enhance customer experiences. You have a keen interest in technology and design, which aligns with Figma's mission to make design accessible to all. You are comfortable working in a fast-paced startup environment and are eager to contribute to a team that values quality and customer satisfaction.
As a Product Support Specialist at Figma, you will be the voice of the company, assisting both new and existing users with their inquiries via email. You will handle questions related to billing, account management, and file handling within the Figma platform. Your role will involve swift communication regarding high-priority customer issues, ensuring that you escalate matters to the appropriate teams when necessary. You will also contribute to the creation of support content, such as saved replies and internal knowledge base updates, to improve the overall customer support experience. Your work will help develop both your soft and technical skills, allowing you to grow within the company while making a positive impact on customer satisfaction.
Figma provides a supportive work environment where you can develop your skills and contribute to a mission-driven company. You will have the opportunity to work alongside a team of passionate individuals who are dedicated to making design accessible to everyone. The role offers a chance to engage with a diverse customer base and to be part of a company that values collaboration and innovation. Figma is committed to fostering a culture of inclusivity and growth, encouraging you to apply even if your experience doesn't match every requirement. You will also benefit from in-person onboarding and team-building activities that enhance your connection with colleagues.
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