At Amazon Delivery Experience (ADX), we're revolutionizing the logistics industry through human-centered design and innovation. Our Freight team is reimagining shipping experiences, tackling complex transportation challenges with a relentless focus on user needs. We're seeking a growth-minded UX Designer to help lead this transformation, shaping solutions that redefine how goods move across America and impact millions of shipments and thousands of businesses daily.
To succeed in this role, you are:
* Creative, curious, and show a strong bias for action to deliver results
* Experienced in developing and launching innovative solutions
* Skilled at balancing customer needs with business constraints
* Proactive in driving alignment through effective communication and relationship-building
If you're passionate about solving complex puzzles, thrive in ambiguity, and are excited by the prospect of transforming an entire industry through design, we want to hear from you.
Key job responsibilities
* Lead end-to-end design projects that solve complex logistics challenges for freight shippers
* Partner with product, engineering, and business stakeholders to define problems, opportunities, and solutions
* Create service blueprints and object model diagrams to map complex systems and identify opportunities for innovation
* Create user flows, wireframes, and high-fidelity designs that balance customer needs with business goals
* Conduct user research to deeply understand shipper needs and inform design solutions
* Drive decisions through objective data including market analysis, customer insights, and business requirements
* Mentor other designers and elevate the overall quality of design across the team
* Champion design thinking and user-centered methodologies across the organization
* Drive innovation through rapid prototyping and iterative design approaches
A day in the life
Your day might include facilitating a design thinking workshop, mapping service blueprints, collaborating on user research, creating prototypes for new features, mentoring designers, and syncing with cross-functional partners to align on product strategy. You'll leverage your expertise in UX best practices and your understanding of the freight industry to simplify complex logistics processes.
About the team
We're an innovation-focused team within ADX, tackling some of the most complex systems in logistics. Collaborating with world-class engineers, product managers, and business leaders, we push the boundaries of what's possible in freight transportation. You'll have the autonomy to explore bold ideas, rapidly prototype solutions, and see your designs come to life in a fast-paced, high-impact environment.- 3+ years of design experience
- Have an available online portfolio
- Experience in delivering design solutions as a UX designer or interaction designer
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Knowledge of usability principles and techniques
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Experience in delivering design solutions for projects of medium to large scope and complexity- 2+ years of mass-market consumer web / mobile products experience
- Experience in visual design expertise demonstrated through mockups and style guides
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
