Transforming marketing with search intelligence
Conductor is a leading search and content intelligence platform headquartered in Midtown South, New York, NY. The company helps marketing teams optimize their campaigns by leveraging search data to improve conversion rates and site traffic. With over $216.6 million raised in Series D funding, Conduc...
Conductor offers a comprehensive benefits package including child care and parental leave, health insurance, wellness programs, retirement options wit...
Conductor fosters a culture focused on leveraging search data to empower marketing teams. The company values transparency and innovation, aiming to br...
Conductor • New York City
Conductor is seeking a Customer Community & Content Specialist to enhance customer engagement and develop educational resources. This role focuses on maximizing product adoption and ensuring a positive customer experience. Ideal candidates will have a background in community building and content development.
You are an enthusiastic individual with a strong desire to enhance customer experiences and foster community engagement. You have experience in customer success or community management, and you understand the importance of creating accessible educational content. You thrive in collaborative environments and are eager to contribute to a mission-driven company like Conductor. You possess excellent communication skills, allowing you to connect with customers and facilitate discussions within the community. You are proactive in identifying customer needs and are committed to helping others succeed with the product. You are adaptable and open to feedback, always looking for ways to improve the community and educational resources.
In this role, you will manage Conductor's established online customer community, driving engagement and interaction among users. You will be responsible for creating, curating, and promoting educational content that helps customers become product experts. You will collaborate with various teams to ensure that the resources you develop meet customer needs and enhance their experience with the platform. You will actively engage with community members, facilitating discussions and providing support as needed. Your role will also involve analyzing community feedback to continuously improve the resources and engagement strategies. You will work closely with the Scaled Success team to maximize product adoption and ensure that customers receive the support they need to succeed. You will contribute to the overall mission of Conductor by improving the lives of customers and fostering a supportive community.
Conductor offers a collaborative and innovative work environment where you can grow your career in customer success and community building. You will have the opportunity to work with a diverse team that is committed to customer success and continuous improvement. We provide a hybrid work model that allows for flexibility while maintaining strong team connections. You will be part of a mission-driven company that values the well-being of its employees and customers alike. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual.
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