Seller Onboarding Specialist, Bilingual JP/EN

Who you are

You are a bilingual professional fluent in both Japanese and English, with a passion for helping others succeed. You have a strong understanding of the commerce landscape and are eager to assist sellers in navigating the onboarding process. Your communication skills are top-notch, allowing you to effectively convey complex information in a clear and concise manner. You thrive in a collaborative environment and enjoy working with diverse teams to achieve common goals. You are detail-oriented and possess excellent organizational skills, enabling you to manage multiple onboarding projects simultaneously. You are adaptable and open to learning new tools and technologies that can enhance the onboarding experience for sellers.

Desirable

Experience in customer support or onboarding roles is a plus, as is familiarity with payment processing or e-commerce platforms. A background in sales or account management would also be beneficial, as it would provide you with insights into the seller's perspective. You are comfortable using various software tools to track progress and communicate with team members and clients. A proactive attitude and a willingness to go the extra mile for sellers will set you apart in this role.

What you'll do

As a Seller Onboarding Specialist at Block, you will play a crucial role in managing the final stages of the sales funnel. You will work closely with merchants to ensure a smooth transition from sales to activation, helping them to fully utilize Block's integrated solutions. Your responsibilities will include guiding sellers through the onboarding process, addressing any questions or concerns they may have, and providing them with the necessary resources to succeed. You will leverage your product knowledge to project-manage the onboarding stage, ensuring that each seller feels supported and confident in using Block's tools. You will collaborate with cross-functional teams to identify areas for improvement in the onboarding process and contribute to the development of best practices.

What we offer

Block is committed to fostering a supportive and inclusive work environment. You will have the opportunity to work with a talented team dedicated to helping sellers thrive in the evolving world of commerce. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. You will be part of a company that values innovation and is at the forefront of transforming the way commerce is conducted. Join us in our mission to empower sellers worldwide and make a meaningful impact in their businesses.