Effortless data integration for every business
Fivetran, headquartered in Oakland, CA, is a leading data integration platform that simplifies the process of centralizing data for businesses. With over 1,001 employees, Fivetran has raised $727.7 million in funding, including a $565 million Series D round led by Andreessen Horowitz in 2021. The pl...
Fivetran offers a comprehensive benefits package including 100% paid Medical, Dental, Vision, and Basic Life Insurance starting on day one, a 401k mat...
Fivetran fosters a culture of innovation and adaptability, continuously improving its cloud applications to meet changing data needs. The company emph...
Fivetran • Remote, Florida, United States, AMER
Fivetran is seeking a Lead Support Account Manager to provide high-touch support to strategic Premium customers. You'll blend technical understanding with relationship management to ensure customer satisfaction and success. This role requires strong communication skills and the ability to collaborate across teams.
You have a strong background in customer support and account management, ideally with experience in a technical environment. Your ability to build relationships with clients is exceptional, and you thrive on ensuring they receive maximum value from the services provided. You possess a deep understanding of technical concepts and can communicate them effectively to both technical and non-technical stakeholders. Your judgment under pressure is sound, and you are committed to follow-through and accuracy in all interactions. You understand the importance of customer satisfaction and are dedicated to achieving successful contract renewals through proactive engagement.
Experience in a SaaS environment is a plus, as is familiarity with data integration technologies. You have a knack for process improvement and can identify opportunities to enhance the customer experience. Your strategic mindset allows you to advocate for customers while balancing the needs of the business. You are comfortable working with cross-functional teams and can navigate complex organizational structures to get things done.
In this role, you will serve as the primary support advocate for Fivetran's Premium customers, ensuring they receive exceptional service and support. You will manage the end-to-end support experience, handling cases and escalations while providing proactive health reviews and data-driven insights. Your role will involve regular communication with customers, including executive-level updates, to keep them informed and engaged. You will collaborate closely with engineering, product, and customer success teams to address customer needs and drive improvements in the support program. Your insights will help shape the future of Fivetran's Premium Support offerings, ensuring they meet the evolving needs of customers.
Fivetran is committed to creating a supportive and inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that values collaboration and innovation, working towards a common goal of making data access simple and reliable. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.
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