Securing the web with trusted SSL certificates
DigiCert, headquartered in Lehi, Utah, is a leading provider of SSL certificates and PKI solutions, securing over 1 million domains for customers like Microsoft, Facebook, and LinkedIn. With a focus on strong encryption and high authentication standards, DigiCert has raised over $200 million in fund...
DigiCert offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
DigiCert fosters a culture of security excellence and innovation, emphasizing a customer-first approach and a commitment to continuous improvement in ...
DigiCert • Melbourne
DigiCert is seeking a Technical Account Manager to support high-value enterprise customers by providing proactive technical guidance and support. This role requires strong communication skills and technical expertise to ensure optimal customer outcomes.
You have a strong background in technical support and customer advocacy, ideally with experience in a similar role. You excel at building relationships with clients and have a knack for understanding their technical needs. Your analytical mindset allows you to identify and solve issues proactively, ensuring minimal disruption for customers. You possess excellent verbal and written communication skills in English, and additional language proficiency is a plus. Industry certifications such as Microsoft or AWS are desirable but not mandatory.
As a Technical Account Manager at DigiCert, you will serve as a trusted technical advisor for our most strategic enterprise customers. You will deliver a high-touch support experience by combining your deep technical expertise with strong customer advocacy. Your role will involve facilitating timely solutions for technical support problems, collaborating with internal technical teams to monitor and manage customer issues proactively. You will lead issue management and guide best practices to ensure optimal customer outcomes. Your responsibilities will also include acting as a Subject Matter Expert (SME) across DigiCert products and services, helping customers maximize the value they realize from our solutions.
DigiCert offers generous time off policies and top-shelf benefits to support your well-being. We provide education, wellness, and lifestyle support to help you thrive in your role. You will be part of a global team that is committed to delivering a world-class customer experience, minimizing customer risk and downtime. Join us in our mission to put digital trust to work in the real world.
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