Lead Services Consultant

Who you are

You have a proven track record in consulting or customer success, ideally with experience in guiding clients through complex software implementations. Your strong communication skills enable you to effectively diagnose customer needs based on their business objectives and technical requirements. You possess a blend of business and technical acumen, allowing you to recommend the best strategies for deploying HubSpot's software to meet customer goals. You are motivated and eager to contribute to the growth of HubSpot's enterprise team, helping to build relationships with accredited Solutions Partners.

You thrive in a collaborative environment, working closely with both customers and internal teams to ensure successful implementation and ongoing support. Your ability to establish clear milestones, project plans, and timelines for execution is key to driving customer success. You are comfortable presenting plans to executive teams and influencing purchase decisions by instilling urgency and certainty in your recommendations.

Desirable

Experience in a SaaS environment or familiarity with HubSpot's platform would be advantageous. A background in project management or experience working with cross-functional teams can enhance your effectiveness in this role. You are adaptable and open to learning, ready to tackle the challenges that come with serving upmarket customers with advanced requirements.

What you'll do

As a Lead Services Consultant, you will take the lead in guiding prospects and customers through the implementation process of HubSpot's software. You will be responsible for diagnosing customer needs and creating customized implementation plans that align with their unique business objectives. Your role will involve working directly with customers or partners to define resource needs and establish project timelines.

You will present your plans to the customer's executive team, ensuring they understand the value of your recommendations. By driving urgency and certainty in your proposed solutions, you will influence customer purchase decisions and contribute to their long-term success with HubSpot. Your efforts will help enhance alignment between Sales and Services teams, ultimately contributing to the growth of HubSpot's enterprise practice.

What we offer

HubSpot offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work remotely from Australia, allowing for a flexible work-life balance. As part of a rapidly expanding team, you will be at the forefront of helping customers navigate their implementation journeys and achieve their business goals. HubSpot values collaboration and encourages you to apply even if your experience doesn't match every requirement, as they believe diverse teams build better products.