Supervisor, Starlink Customer Support - 4th Shift

Who you are

You are an experienced leader with a proven track record in customer support, capable of motivating and guiding a team to deliver exceptional service. You possess strong problem-solving skills and a strategic mindset, allowing you to drive process improvements and foster a culture of excellence within your team. Your ability to coach and develop team members is paramount, ensuring they align with organizational goals and objectives. You thrive in a fast-paced environment and are passionate about providing outstanding customer experiences, making you an ideal fit for the role.

What you'll do

As a Supervisor for Starlink Customer Support, you will oversee a team of customer support agents, providing them with the coaching and training necessary to excel in their roles. You will be responsible for conducting performance evaluations and ensuring that your team is equipped with the skills needed to meet customer needs effectively. Your leadership will be crucial in establishing clear expectations and fostering a collaborative environment where team members feel empowered to contribute to the success of the organization. You will also drive initiatives aimed at improving customer satisfaction and operational efficiency, ensuring that the Starlink service continues to meet the high standards expected by users.

What we offer

At SpaceX, you will be part of a mission-driven organization that is revolutionizing internet connectivity through innovative satellite technology. We offer a dynamic work environment where your contributions will have a direct impact on customer experiences and the overall success of the Starlink initiative. You will have opportunities for professional growth and development, as well as the chance to work alongside a talented team dedicated to pushing the boundaries of technology and customer service.