Director, Enterprise Customer Success (APJ)

Who you are

You have a minimum of 3 years of experience leading Customer Success teams as a second line leader — you've successfully developed and coached managers and individual contributors to achieve their goals. Your background ideally includes working in SaaS, particularly in cloud infrastructure, observability, or developer tooling, which gives you a solid understanding of the challenges and opportunities in this space. You value collaboration and have a knack for building relationships that foster trust and alignment across teams.

You are adept at leveraging data and feedback to maintain an intimate understanding of customer experience issues and renewal risks — this proactive approach allows you to act on potential challenges before they escalate. Your strategic mindset enables you to seamlessly shift between high-level planning and detailed execution, ensuring that your teams are aligned with the company's objectives and customer needs.

You thrive in a hybrid workplace environment, understanding the importance of work-life harmony and how it contributes to a positive office culture. You are committed to creating an inclusive and supportive atmosphere where your team can excel and innovate.

Desirable

Experience in a fast-paced, high-growth environment is a plus, as is familiarity with customer engagement playbooks tailored to local market requirements. You have a strong ability to communicate local market challenges to global leaders, providing actionable recommendations that drive improvements in customer success strategies.

What you'll do

In this role, you will lead and develop a team of managers distributed across the APJ region — your leadership will be crucial in driving effective collaboration among cross-functional teams, including Sales, Sales Engineering, and Technical Post Sales Services. You will work closely with your management team and Enterprise Customer Success Managers to ensure the effective application of proactive customer engagement strategies, adapting them as necessary to meet local market needs.

Your responsibilities will include maintaining a deep understanding of potential customer experience issues and renewal risks, allowing you to act swiftly to mitigate these challenges. You will also play a key role in fostering a culture of collaboration and communication within your teams, ensuring that everyone is aligned and working towards common goals.

You will be expected to provide coaching and development opportunities for your team members, helping them grow in their roles and achieve their professional aspirations. Your ability to balance high-level strategy with detailed execution will be essential in creating a positive impact on customer experience and retention at scale.

What we offer

At Datadog, we value our office culture and the relationships that develop within our teams. We offer a hybrid workplace model that allows our employees to create a work-life harmony that best fits their needs. You will have the opportunity to work in a dynamic environment where your contributions directly impact our customer success initiatives and overall business objectives. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills could be a great addition to our team.