Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally within the technology or finance sectors. Your experience includes managing customer relationships and ensuring their success with the products and services offered. You are adept at onboarding new clients and driving product adoption, retention, and satisfaction. You possess excellent communication skills, allowing you to effectively advocate for customers and collaborate with internal teams to address their needs. You thrive in a fast-paced environment and are motivated by the opportunity to make a significant impact on customer outcomes. You understand the importance of data-driven decision-making and are comfortable using analytics to inform your strategies. You are passionate about technology and its potential to transform industries, particularly in the realm of consumer finance.

What you'll do

As a Customer Success Manager at Prodigal, you will be the primary advocate for our customers, guiding them through the entire lifecycle from onboarding to ongoing support. You will work closely with clients to understand their goals and challenges, ensuring they derive maximum value from our AI solutions. Your role will involve developing strong relationships with key stakeholders, facilitating training sessions, and providing ongoing support to drive product adoption. You will collaborate with cross-functional teams, including sales, product, and engineering, to relay customer feedback and influence product development. You will also monitor customer health metrics and proactively address any issues that may arise, ensuring high levels of customer satisfaction and retention. Your insights will help shape the customer experience and contribute to the overall success of Prodigal's mission to revolutionize the consumer finance industry.

What we offer

At Prodigal, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge AI technology and be part of a team that is transforming the lending and collections industry. We value our employees and provide opportunities for professional growth and development. Our culture encourages open communication and teamwork, allowing you to contribute your ideas and make a real impact. We believe in the importance of work-life balance and offer flexible working arrangements to support our employees' well-being. Join us in our mission to create a more efficient and effective consumer finance landscape.