Associate Program Manager (WFM)

About the Role The Uber AI Solutions team is seeking a seasoned leader in Supply Chain and Task Allocation to own our work allocation function and oversee global real-time adherence. This role is central to optimizing resource deployment, reinforcing operational rigor, and driving high-performing global delivery. As a Work Allocation Expert, you will manage the end-to-end process of aligning independent contributors with project needs, ensuring efficient task distribution based on skills, requirements, and quality goals. The role requires strong ownership, agility, and a data-driven approach to navigate dynamic priorities and maintain seamless execution. The ideal candidate excels in fast-paced environments, adapts quickly, and continually identifies opportunities to enhance efficiency and contributor experience. What You'll Do - Take full ownership of day-to-day task assignment operations, ensuring contributors are optimally matched to projects based on skill sets, availability, and project-specific requirements. - Manage allocation queues with agility, proactively responding to real-time changes in project demand, contributor availability, and evolving business priorities to sustain quality and throughput goals. - Use internal allocation systems (e.g., Internal Assignments tool, Worker Teams, team funnels) to manage contributor permissions, configurations, and assignments. Maintain accurate and transparent allocation and project records. - Identify, investigate, and escalate allocation or performance issues that may impact project timelines or quality. Collaborate cross-functionally with domain and engineering teams to troubleshoot and resolve challenges promptly. - Lead initiatives to improve allocation logic, efficiency, and contributor satisfaction. Analyse trends, address recurring bottlenecks, and implement sustainable process enhancements to strengthen operational agility and scalability. Basic Qualifications - 3+ years of professional experience, including at least 1 year in task allocation, resource management, or operations support, preferably in a high-volume, fast-paced, and quality-driven environment. - Proficiency with resource management tools, Google Suite (Docs, Sheets, Apps Script), Slack, and project management software. Preferred Qualifications - Working knowledge of SQL for creating, updating, and maintaining allocation queries or dashboards. - Exceptional organizational, prioritization, and time management skills. - Strong communication and collaboration abilities for coordinating across multiple teams and stakeholders. - Proven agility in adapting to shifting priorities and business demands while maintaining precision and composure. - Demonstrated extreme ownership, taking initiative, anticipating issues, and driving solutions without waiting for direction. - Experience managing large-scale contributor or workforce operations in a dynamic, high-growth environment. - Familiarity with workforce optimisation, load balancing, or work orchestration systems. - Demonstrated success in improving operational efficiency through data-driven insights. - Experience collaborating across technical and non-technical teams to implement process automation or tooling enhancements. - A proactive, analytical, and growth-oriented mindset with a focus on improving team performance and contributor experience. For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.