Technical Support Engineer

 

 

So, what’s the role all about?

We are looking for an enthusiastic and detail-oriented Advanced Technical Support Engineer to provide top-tier support for innovative cloud-based solutions. This role is ideal for early-career professionals who are passionate about learning and resolving complex issues while working closely with senior engineers and cross-functional teams.

How will you make an impact?  

- Analyze and resolve technical support cases raised by customers and internal teams.

- Use diagnostic tools and logs to identify root causes of issues.

- Collaborate with peers and senior engineers to develop documentation, scripts, and troubleshooting guides.

- Escalate complex or critical issues following defined procedures.

- Contribute to internal knowledge base and support documentation.

- Participate in training to enhance cloud support and technical troubleshooting capabilities.

Have you got what it takes?  

- 1–3 years of experience in technical or cloud support.

- Basic understanding of SQL and log analysis.

- Exposure to scripting (e.g., PowerShell, Bash).

- Familiarity with REST/SOAP APIs and their usage.

- Good communication and analytical skills.

- Eagerness to learn and adapt to evolving cloud technologies.

 You will have an advantage if you also have: 

• Scripting knowledge in Shell, PowerShell, or Python. 

• Understanding of containerization (Docker) and orchestration (Kubernetes). 

• ITIL Foundation certification or working knowledge of ITIL processes. 
• Exposure to CI/CD pipelines and DevOps practices. 

What’s in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

 

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 8770
Reporting into: Technical Manager /Director of Engineering  
Role Type: Individual Contributor