Program Management Specialist (RG PM - Inbound)

Who you are

You have a strong background in logistics and performance management, with experience in developing and monitoring key performance indicators (KPIs) for logistics operations. You understand the intricacies of supply chain processes and are adept at analyzing performance data to drive improvements. Your communication skills enable you to effectively liaise with suppliers and internal teams, ensuring that performance expectations are clearly defined and met. You are detail-oriented and possess a problem-solving mindset, allowing you to identify bottlenecks in logistics processes and propose actionable solutions. You thrive in a fast-paced environment and are motivated by the opportunity to make a significant impact on operational efficiency.

Desirable

Experience in a similar role within the e-commerce or logistics industry is a plus. Familiarity with performance management tools and methodologies will enhance your ability to succeed in this position. A proactive approach to process optimization and a willingness to collaborate with cross-functional teams will set you apart.

What you'll do

In this role, you will be responsible for managing logistics supplier performance, including the establishment and monitoring of KPIs across various logistics modules. You will conduct regular performance assessments and generate formal evaluation reports to communicate findings to stakeholders. Your role will involve engaging with suppliers to clarify performance expectations and implement reward and penalty mechanisms based on their performance metrics. You will also focus on logistics process optimization, collecting and analyzing data to identify pain points and bottlenecks in the supply chain. By collaborating with internal teams and external suppliers, you will drive the implementation of improvement initiatives and track their effectiveness to ensure enhanced operational efficiency.

What we offer

Coupang offers a dynamic work environment where you can grow your career while contributing to the future of commerce. You will be part of a team that values innovation and collaboration, with opportunities to take on new challenges and drive impactful projects. We provide competitive compensation and benefits, along with a culture that encourages personal and professional development. Join us to be part of a company that is reshaping the e-commerce landscape and delivering exceptional experiences to our customers.