Customer First Advocate

Who you are

You are a positive and adaptable individual eager to learn and grow within GoodLeap. Your excellent verbal communication skills enable you to assist customers effectively over the phone, addressing their questions and resolving issues courteously and efficiently. You are flexible and willing to work varying schedules, including Saturdays, to meet the needs of customers and the team. Your commitment to customer satisfaction drives you to provide the best support possible, ensuring a frictionless experience for all users of GoodLeap's technology.

What you'll do

As a Customer First Advocate, your primary responsibility will be to assist customers over the phone, answering their questions and resolving any issues they may encounter. You will be the first point of contact for customers seeking support, and your role is crucial in maintaining a positive relationship between GoodLeap and its users. You will need to demonstrate a strong willingness to learn about the various financing and software products offered by GoodLeap, from solar panels to energy-efficient HVAC systems. Your ability to communicate clearly and effectively will help customers navigate the technology and understand the solutions available to them. You will also collaborate with team members to ensure that customer feedback is communicated effectively, contributing to the continuous improvement of GoodLeap's services.

What we offer

GoodLeap provides a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a team that is dedicated to delivering best-in-class financing and software products for sustainable solutions. The company values a customer-first approach, and you will play a vital role in upholding this commitment. GoodLeap also supports a culture of learning and development, encouraging you to take on new challenges and expand your knowledge in the field of sustainable technology. Join us in making a difference in the lives of homeowners and communities by providing exceptional customer support.