Amazon Operations primarily consist of Inventory planning & supply chain, cold chain warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon. You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon’s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company.
Key job responsibilities
Managing operations of the hub (cold chain), catering to Tez dark stores and managed by a 3P partner. This involves working in sync with partner teams, such as coordinating with the S&OP team for load balancing and future planning requirements to adequately prepare operations for business needs. The role also involves collaborating with the transportation team to ensure smooth outbound operations, maintaining a steady flow, and ensuring the timely dispatch of customer orders. Additionally, it works closely with the supply chain team to ensure high standards for business continuity and expansion.
• Drives the creation of quality initiatives, process improvements, and Lean initiatives to help functional areas meet and exceed business goals.
• Takes proactive steps to ensure that best practices are shared across all departments and within the network. Works on improving process efficiency and setting up new processes required for site operations.
• Collaborates closely with the 3P partner to build and secure support and resources for projects and initiatives within their area, while also providing support and resources for other initiatives.
• Capable of addressing operational and personnel issues affecting the functional area and raising potential issues that could impact multiple areas. Proactively suggests solutions and shares them with the relevant stakeholders.- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
