Reimagining transportation for a better world
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • Chicago, USA
Uber is hiring a Global Quality Calibration Specialist III to transform customer experience audit processes through behavior-based programs. You'll review and score interactions across various business lines, ensuring high-quality standards. This role requires attention to detail and collaboration with diverse teams.
You have a keen eye for detail and a passion for quality assurance — your experience in reviewing and scoring interactions has equipped you with the ability to identify effective behavior examples that enhance customer experience. You thrive in environments that require creative problem-solving and adaptability, often inventing or modifying approaches to meet evolving challenges. Your expertise allows you to conduct group calibrations effectively, ensuring that quality program standards are met and improved upon. You are a collaborative team player, working seamlessly with stakeholders across Global Quality and Regional CommOps teams to promote continuous improvement opportunities in training, processes, and policies. You maintain a strong focus on data integrity, producing work of the highest quality while contributing to the overall team effort.
In this role, you will perform targeted reviews to isolate, label, and store highly effective behavior examples that will be critical to the success of the Global Quality team. You will review and provide recommendations for improvements to quality program standards, ensuring that the team is aligned with the strategic vision for the next 3-5 years. Your ability to lead through influence will be essential as you conduct group calibrations, requiring your subject matter expertise and attention to detail. You will contribute to the overall team effort by accomplishing individual tasks to completion, maintaining a focus on data integrity and producing high-quality work. Collaboration is key, as you will work with diverse teams and functions to ensure optimal customer collaboration and uphold Uber's cultural identity. You will identify and promote continuous improvement opportunities in training, processes, and policies, ensuring that the team remains agile and responsive to changes in the business environment.
Uber offers a dynamic work environment where you can make a significant impact on customer experience through quality assurance. You will have the opportunity to work with a talented team dedicated to transforming audit processes and enhancing customer interactions. The role provides a chance to develop your skills in a fast-paced setting, with the expectation of spending at least half of your work time in the office unless formally approved for remote work. You will be part of a culture that values collaboration and innovation, contributing to the overall success of the organization.
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