Transforming healthcare delivery with innovative software solutions
PointClickCare, headquartered in the Fashion District of Toronto, ON, is a leading provider of healthcare software solutions for the long-term care industry. Founded in 1997, PointClickCare serves over 30,000 care facilities, offering tools that provide caregivers with immediate access to patient da...
PointClickCare offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
PointClickCare fosters a culture focused on innovation in healthcare technology, emphasizing collaboration and adaptability to meet the evolving needs...
PointClickCare • Remote, USA
PointClickCare is seeking a Senior Solutions Analyst to join their Clinical team, acting as the first point of contact for technology-related issues. This role emphasizes exceptional customer service and technical skill development.
You have a strong background in technology support, ideally with experience in healthcare or clinical settings. You are passionate about delivering exceptional customer service and have a knack for problem-solving. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You thrive in a collaborative environment and are eager to expand your technical skills while making a meaningful impact in healthcare.
Experience with clinical data systems or healthcare technology is a plus. Familiarity with MDS 3.0 or similar frameworks will help you excel in this role. You are adaptable and open to learning new technologies that enhance your ability to support users effectively.
As a Senior Solutions Analyst at PointClickCare, you will serve as the first point of contact for a wide range of technology-related issues. You will troubleshoot and resolve technical problems, ensuring that users receive timely and effective support. Your role will involve collaborating with various teams to enhance the user experience and improve system functionality. You will also participate in training sessions to help users understand the technology and maximize its potential. Your contributions will directly impact the quality of care provided by our clients, making your work both rewarding and essential.
PointClickCare provides a dynamic work environment where innovation is encouraged. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We offer flexibility in your work schedule, allowing you to balance your professional and personal life effectively. As part of a leading health tech company, you will play a crucial role in shaping the future of healthcare, contributing to meaningful change in the lives of millions.
Join us at PointClickCare, where your expertise will help redefine healthcare technology and improve outcomes for providers and patients alike.
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