Sr. Account Director - 11056

Who you are

You have a proven track record in account management, ideally with over 5 years of experience in a similar role. You excel at building and maintaining strong relationships with clients, understanding their unique business needs, and developing strategies that drive account growth. Your collaborative spirit allows you to work effectively with cross-functional teams, ensuring that customer value is at the forefront of all initiatives. You are data-driven and can leverage insights to inform your approach to account management, ensuring that you meet and exceed customer expectations. You thrive in a fast-paced environment and are comfortable navigating complex organizational structures to achieve results. You are passionate about delivering exceptional value to clients and are committed to being a trusted partner in their success.

What you'll do

As a Senior Account Director at Coupa, you will play a critical role in driving account expansion within our existing customer base. You will be responsible for maintaining executive sponsorship and understanding the evolving needs of our customers. Your role will involve developing comprehensive account plans and strategies that align with customer goals and objectives. You will work closely with Customer Value Managers and other customer-facing teams to identify opportunities for cross-selling and upselling Coupa's solutions. By fostering strong relationships and ensuring that Coupa remains a trusted partner, you will contribute to our overall growth trajectory and help solidify our position as a leader in the industry. You will also be expected to track account performance metrics and report on progress to senior leadership, ensuring that we are meeting our growth targets. Your ability to communicate effectively and advocate for customer needs will be essential in this role.

What we offer

At Coupa, we offer a collaborative culture that values transparency and teamwork. You will have the opportunity to work with pioneering technology that empowers our customers to make smarter business decisions. We believe in the global impact of our work and are committed to making a measurable difference for our clients. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of customer growth at Coupa and make a lasting impact on our organization's success.