The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Sao Paulo, Brazil
Datadog is seeking an Enterprise Customer Success Manager to drive product attachment and build strong relationships with strategic customers. You'll advocate for customer needs and analyze usage trends to deliver measurable business results. This role requires experience in customer success and relationship management.
You have a strong background in customer success management, ideally with experience in enterprise environments — you've successfully built and maintained relationships with key stakeholders and understand how to advocate for customer needs effectively. Your analytical skills are top-notch, allowing you to extract insights from large datasets and translate them into actionable recommendations that drive growth. You thrive in a collaborative environment and enjoy working cross-functionally to ensure customer satisfaction and success.
Experience with Datadog products is a plus, as is familiarity with methodologies for customer engagement and relationship management. You are comfortable leading strategic reviews and QBRs, demonstrating the value delivered to customers through clear, outcome-driven narratives.
In this role, you will act as a strategic partner to some of Datadog's largest and most important customers — you'll engage with executive, technical, and business stakeholders to understand their goals and translate them into a clear value narrative for Datadog's offerings. You will proactively drive new product attachment by identifying customer needs and advocating for growth opportunities. Your responsibilities will include leading quarterly business reviews and strategic discussions to align on priorities and define next steps. You will analyze adoption and usage trends to quantify the value delivered and identify gaps, ensuring that customers are maximizing their investment in Datadog's solutions.
Datadog values a strong office culture that fosters collaboration and creativity — you will be part of a hybrid workplace that allows you to create a work-life harmony that suits you best. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us to make a significant impact on our customers' success and drive the growth of Datadog's product adoption.
Apply now or save it for later. Get alerts for similar jobs at Datadog.
