The AWS Data Center Operations (DCO) Builder Experience Team (BeXT) is investing in an evolution of our HR organization to improve our Builder (Employee) experience, support the next phase of growth, and increase our HR team effectiveness. BeXT is a centralized team of HR partners who serve as the first line of engagement with builders and managers, and work with HRBPs and others to execute the people agenda for our businesses. This dedicated team has a disproportionate impact on the employee experience of thousands of builders in our data centers and, if so motivated, can deliver the ideal builder experience to the benefit of our customers and employees alike.
The DCO BeXT organization works backwards from the voice of the customer to deliver personalized experiences at scale, using technology and simplified processes that match the speed and agility of the businesses we support. We strive to enable employees in becoming the best versions of themselves by creating an environment where they can thrive.
We are searching for an EMEA Leader for the BeXT DCO Team. This leader will report into the Sr HRM based out of the United States, and lead a team of 3-5 EMEA Directs in addition to supporting Builder needs in our Data Centers directly. AWS' Data Centers help build the foundation for excellence for many of our AWS customers. Driving this business is our talented employees who are strong owners, have the highest standards, and obsess over our customers.
This is a full-time position that is required to be on site. Travel will be required, up to ~30% of the time over the course of the year.
Key job responsibilities
1/ Develop Team Capabilities – work at an individual and team level to develop deep expertise in core hire-to-retire HR processes, provide stretch opportunities to advance the team and provide career development for team members.
2/ Build Operating Models & Strategic Plans – plan and direct the overall operation of a global HRP team to achieve quality, convenience and scalability objectives.
3/ Experiment & Deliver Results – research industry best practices (process excellence, products and services) that have tangible benefit to AIGC managers.
4/ Operational Excellence – dive deep into problems, take end-to-end ownership of all aspects of processes improvements, and build processes that provide a high quality experience.
5/ Measure & Inspect – develop clear success metrics and inspect service health to drive cross-functional leadership understanding of business impact.
6/ Innovate & Build: identify opportunities that address service gaps, process inefficiencies, or emerging service requirements and develop the business cases for new value-added services.
• Bachelor's Degree
• 10+ years of HR or related experience
• Experience implementing processes, delivering core HR solutions, and/or acting as an HR Advisor in large-scale, complex environments
• People management experience
• Experience with employee representative bodies
• Masters degree
• International experience
• Experience managing leaders of leaders
• Successful record of building and improving operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction
• Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
• Strategic view, able to perform cost benefit analyses, accurately assess risk, forecast both long and short-term outcomes, and evaluate the implications in a complex business environment
• Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment
• Experience identifying and resolving issues independently - solid sense of accountability and sound personal judgment
• Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers (employees, managers, HR)
• Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers as well as setting and managing expectations
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