Director, Digital Customer Success

Who you are

You have a proven track record in customer success leadership, with experience in generating and implementing creative solutions that enhance customer operations. Your ability to inspire and guide teams toward achieving ambitious goals is complemented by your commitment to fostering collaboration and professional development within your team. You understand the importance of building meaningful connections with customers across digital touchpoints, driving product adoption, and ensuring long-term relationships that benefit both the customers and the organization.

You are excited by change and energized by learning, ready to have a real impact on the future of learning. Your vision and innovation skills allow you to think strategically about customer success operations, improving processes, and driving meaningful value for both customers and the organization. You are adaptable and open to feedback, recognizing that unique experiences can add value to the company.

What you'll do

In this role, you will define and lead the digital customer success strategy at Udemy, ensuring that our customers receive exceptional support and engagement throughout their journey. You will work closely with cross-functional teams to enhance customer experiences and drive product adoption. Your leadership will be crucial in developing a culture of excellence that empowers your team to reach their full potential.

You will analyze customer feedback and data to identify opportunities for improvement and innovation in our customer success operations. By leveraging your insights, you will implement strategies that enhance customer satisfaction and retention. You will also be responsible for mentoring and developing your team, fostering a collaborative environment that encourages professional growth.

Your role will involve regular interaction with customers, understanding their needs, and ensuring that our solutions align with their goals. You will be a key player in driving customer engagement initiatives, utilizing digital touchpoints to build long-lasting relationships. Your efforts will contribute to Udemy's mission of transforming lives through learning, making a real impact on the future of education.

What we offer

At Udemy, we offer a dynamic work environment where you can thrive and make a difference. You will have the opportunity to work with a diverse team of professionals who are passionate about learning and innovation. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to empower individuals and organizations through accessible and impactful learning experiences.