Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Tokyo, Japan
Coupang is seeking a Senior Delivery Management Specialist to enhance food delivery operations in Tokyo. You'll focus on improving delivery quality and managing partnerships with drivers. This role requires 4-8 years of experience in logistics and project management.
You have 4-8 years of experience in project management, logistics, and field operations — you've successfully managed delivery vendors and 3PL partners, ensuring operational efficiency and quality. Your strong analytical skills allow you to extract insights from data, driving improvements in delivery processes. You possess a hands-on leadership style and an account management mindset, enabling you to build effective relationships with delivery partners and freelance drivers. Business-level proficiency in Japanese is essential, and knowledge of English or Korean is a plus. You are passionate about solving logistics challenges and building high-performance teams.
Experience in delivery platforms, rideshare, or gig economy operations is highly valued. Familiarity with startup environments or operations-focused companies will give you an edge. Proficiency in BI tools like SQL and Tableau will enhance your ability to analyze data and implement effective strategies.
As a Senior Delivery Management Specialist, you will play a crucial role in making food delivery faster, safer, and smarter. You will be responsible for planning and managing the recruitment of delivery personnel, ensuring that the team is well-equipped to meet operational demands. You will design and implement policies aimed at improving delivery quality and efficiency, working closely with cross-functional teams to identify operational challenges and bottlenecks. Your role will involve optimizing incentive structures and partner engagement strategies to enhance performance and satisfaction among delivery partners. You will manage the OKRs and performance metrics for the delivery team, ensuring alignment with company goals and objectives. Collaboration with sales, strategy, and HQ logistics teams will be essential to drive operational success and growth.
Coupang offers a dynamic work environment where you can make a significant impact on the food delivery landscape in Japan. You will be part of a rapidly growing team that values innovation and efficiency. We provide opportunities for professional development and career advancement, allowing you to grow alongside the company. Competitive compensation and benefits will be discussed during the application process, ensuring that your contributions are recognized and rewarded. Join us in transforming the food delivery experience for customers across Tokyo.
Apply now or save it for later. Get alerts for similar jobs at Coupang.
