The OPTIMA team is seeking a Manager I, Training.
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them with reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.
The Training Manager, will be responsible for planning, coordinating, executing and delivering training programs for OPTIMA business. The ideal candidate will provide regular supervision to the training team, conduct thorough analysis of training outcomes, and deliver constructive performance feedback to drive continuous improvement. They must demonstrate strong capabilities in optimizing training efficiency through systematic approaches, including the development of standardized training materials, implementation of best practices, and utilization of performance analytics. The role demands thought clarity and cross-functional partnership. The candidate will influence stakeholders, have strong analytical skills, a track record of using data and tools to drive business impact and be comfortable working in an ambiguous environment.
Key job responsibilities
- Manage training team across 5 sites.
- Manage work prioritization and delivery based on business needs.
- Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress.
- Maximize productivity and Training efficiency through standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis.
- Ensure and drive best practices standardization across all sites.
- Foster the development and growth of employees (on-boarding, mentoring, teaching, etc.).
- Ensure training results are trackable, sustainable, achieving goal and strategy.
- A Bachelors Degree with relevant experience of 4+ years with 2+ years of people management.
- Excellent communication (written & oral), strong organizational skills and detail oriented.
- Strong analytical, problem-solving, and critical-thinking skills
- Comfortable working in a fast paced, highly collaborative, dynamic work environment
- Willingness to support several projects at one time, and to accept re-prioritization as necessary
- Detail-oriented, team-focused, and a quick problem-solver.
- Advanced proficiency in MS Office
- Business Analytics experience
- Exceptional writing skills and significant experience in people management
- Familiarity with online learning technology
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