The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Sao Paulo, Brazil
Datadog is hiring a Technical Support Engineer 2 to provide expert support and solutions to clients. You'll work with Datadog's platform and integrations while leveraging your technical skills in Linux and Datadog. This role requires a detail-oriented approach and a passion for customer success.
You are self-motivated and detail-attentive, with a strong desire for continuous learning. You approach problems with a critical mindset and prioritize a client-centric approach in all your interactions. With some programming experience and a basic knowledge of Linux, you are eager to dive into technical challenges and find effective solutions. You thrive in a collaborative environment and enjoy sharing your expertise with others. Your ability to communicate complex technical concepts clearly makes you an asset to both clients and your team. You are ready to work a rotating schedule that includes weekend availability, demonstrating your commitment to client support.
In this role, you will respond to client requests promptly while educating them on the effective use of the Datadog platform. You will reproduce issues and explore the 400+ integrations that Datadog supports, ensuring that clients receive comprehensive solutions. Your responsibilities will include building out documentation and knowledge-based articles that cover a variety of technologies, enhancing the resources available to both clients and team members. You will drive product conversations based on insights gained during client interactions, helping to shape the future of Datadog's offerings. Your contributions will directly impact client satisfaction and the overall success of the technical solutions team.
At Datadog, you will join a diverse team that values collaboration and knowledge sharing. You will work in a startup-like environment where your contributions are recognized and valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering growth and development within our team. You will have the opportunity to expand your technical skill set and engage with a wide range of technologies while making a meaningful impact on our clients' success.
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