Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.
We are looking for a Program Manager to join the Transparency team. Transparency is a product serialization and traceability service that proactively protects brands and customers from defects including counterfeit and materially different products in the supply chain. As a part of this role, the person will drive programmatic interventions on areas such as solving structural blockers, transparency led defect reduction, collaborating with cross functional team of senior leaders, business managers, finance / operations / product team to explore areas to improve brand experience etc. We are looking for an individual who shares Amazon's passion for the customer—someone who understands the importance of compelling programs in creating superior customer and partner experience, and has an extremely high level of customer focus with a passion for business transformation and process improvements
As Program Manager you will create and implement processes that will enable Transparency Business team to deliver a sustainable growth and at the same time retain high bar on crucial customer-facing parameters. You will collaborate with category, product, finance and transportation teams teams across the company to define and execute right mechanisms in all aspects of the program. You will experiment with pilot projects to identify right process that solves long-term business problems, resolving or mitigating issues in medium term and communicating with senior leaders in the organization on the progress made. In this highly collaborative role, you will work closely with WW Product teams, IN FC team, Ops teams supporting TR and category teams in India to ensure right brands are onboarded and well supported to grow on the service. This is a great opportunity to get in on the ground floor and help shape the future while simultaneously have engagement with senior leaders across Amazon!
Our ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with operations and engineering teams, and people leadership. This role requires comfort in ambiguous situations and maintaining a high bar in a high pressure, dynamic environment. Strong business judgment, ability to influence cross-functional and remotely located teams, a customer-centric and creative mindset and strong analytical skills are also essential.
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.- Bachelor's degree
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
