Secure content management for modern enterprises
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Box • Washington, DC
Box is seeking a Scaled Customer Success Manager for the Public Sector to nurture customer relationships and drive user adoption. This role requires strong engagement skills and a focus on customer retention.
You have a strong background in customer success, ideally with experience in the public sector. You understand the importance of nurturing customer relationships and have a proven track record of driving user adoption and business value. Your ability to engage with customers post-sales is key to supporting high retention rates. You are ambitious and highly productive, capable of managing multiple customer accounts effectively. You thrive in a collaborative environment and are passionate about helping organizations transform their workflows through intelligent content management.
Experience in the technology sector, particularly with content management solutions, is a plus. Familiarity with enterprise AI and its applications in business workflows will enhance your ability to connect with customers and demonstrate the value of Box's platform. You are comfortable working with diverse teams and can adapt your communication style to suit different audiences.
As a Scaled Customer Success Manager, you will be responsible for engaging with customers after the sales process to ensure they derive maximum value from Box's platform. You will drive user adoption by providing guidance and support, helping customers navigate the features and capabilities of the platform. Your role will involve analyzing customer usage data to identify opportunities for improvement and proactively addressing any challenges they may face. You will collaborate closely with sales and product teams to relay customer feedback and advocate for their needs. Additionally, you will develop and implement best practices for customer engagement, ensuring that customers are not only satisfied but also enthusiastic advocates for Box.
Box offers a competitive salary range of $71,000 to $91,500 USD, depending on your knowledge, skill level, experience, and work location. In addition to salary, this role is eligible for equity and a comprehensive benefits package. You will have the opportunity to work in a dynamic environment that values innovation and collaboration. At Box, you will be part of a mission-driven team that is transforming how organizations manage their content and workflows. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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