Empowering online learning with Brightspace
D2L, headquartered in Kitchener, Ontario, is the creator of Brightspace, a leading learning management system (LMS) used by educational institutions and corporations worldwide. With over 1,000 customers, including major organizations like the University of Arizona and the Canadian Armed Forces, D2L ...
D2L offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a comprehensive parental leave program to support em...
D2L fosters a culture focused on continuous learning and innovation, encouraging employees to develop their skills while contributing to impactful edu...
D2L • Kitchener Ontario, Toronto, Ontario, Winnipeg, MB, Canada (Remote)
D2L is seeking a Team Lead for Admin Support to oversee a team providing technical and administrative support for the Brightspace Learning Management System. This role requires strong leadership skills and a background in technical support.
You have a proven track record in leading teams, particularly in a technical support environment, where you have successfully managed and developed team members to provide exceptional service. Your experience includes overseeing administrative functions and ensuring that your team meets the needs of clients effectively. You are adept at using technology to streamline processes and improve service delivery, and you understand the importance of a personalized approach to client interactions. You are committed to fostering a positive team culture that emphasizes collaboration, growth, and employee wellbeing.
Experience in the education technology sector is a plus, as is familiarity with learning management systems. You have a knack for problem-solving and can think critically about how to enhance the user experience for clients. Your communication skills are top-notch, allowing you to convey complex technical information in an accessible manner. You are also comfortable working with cross-functional teams to drive improvements and innovations in service delivery.
As the Team Lead for Admin Support, you will be responsible for guiding a team of specialists who provide technical and administrative support to clients using the D2L Brightspace LMS. You will oversee daily operations, ensuring that your team delivers high-quality support and resolves client issues efficiently. You will also be involved in training and mentoring team members, helping them to develop their skills and advance in their careers. Your role will require you to analyze performance metrics and implement strategies for continuous improvement in service delivery.
You will collaborate closely with other departments to ensure that client feedback is integrated into product development and service enhancements. Additionally, you will be responsible for managing client relationships, ensuring that their needs are met and that they are satisfied with the support they receive. You will also play a key role in developing and implementing policies and procedures that enhance the efficiency and effectiveness of the support team.
D2L provides a supportive work environment that prioritizes employee wellbeing, offering access to mental health services and financial planning resources. You will enjoy a competitive benefits package, including home internet reimbursements and paid volunteer days. The company culture emphasizes recognition and social events, fostering a sense of community among employees. With offices in Kitchener, Winnipeg, and other locations, D2L is committed to creating a flexible work environment that supports both remote and in-office work arrangements.
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