At the heart of Amazon's e-commerce platform lies our Customer Experience ecosystem, which shapes how millions of customers discover, evaluate, and purchase products. We're seeking a Principal Product Manager who's passionate about delivering exceptional customer experiences at massive scale. In this role, you'll own the product strategy and roadmap for critical Tier 1 services that power Amazon's Product Detail Pages, serving billions of customer interactions daily with 99.999% reliability.
As a Principal Product Manager, you'll collaborate with engineering teams, UX designers, and business stakeholders to define and execute the vision for our next-generation customer experience platform. You'll need to balance technical constraints, business requirements, and customer needs while making strategic decisions that impact Amazon's core shopping experience globally.
Join us in shaping the future of online shopping by ensuring Amazon's customer experience platform remains industry-leading in its capability, reliability, and innovation. Your product leadership will directly impact how millions of customers interact with one of the world's largest e-commerce platforms.
Key job responsibilities
In this role, you'll:
Lead the product strategy for mission-critical customer-facing services, ensuring our platform meets ambitious goals for performance, reliability, and customer satisfaction
Drive innovation in how we present product information, recommendations, and purchasing options to customers across different devices and regions
Develop comprehensive product roadmaps that align technical investments with business outcomes
Partner with engineering leadership to ensure architectural decisions support both immediate needs and long-term strategic goals
Define and track key performance indicators that measure platform health, customer engagement, and business impact
Identify opportunities for platform optimization through deep analysis of customer behavior data and market trends
Build consensus among diverse stakeholders and clearly communicate product strategy to senior leadership- Bachelor's degree in computer science or electrical engineering
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- 8+ years of technical product or program management experience
- Experience working with and influencing senior level stakeholders
- Strong technical acumen and ability to collaborate effectively with engineering teams on complex architectural decisions- Experience in e-commerce or similar customer-facing platforms
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
