Streaming Operations Engineer

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About the role

In this role, you will manage day-to-day global live-streaming operations for Netflix. As a Streaming Operations Engineer, you will play a pivotal role in ensuring the seamless execution of live streaming events. You will work closely with Broadcast Operations Engineers, focusing on our live streaming stack, including cloud acquisition components, encoders, packagers, and our cloud origin. Your primary responsibility will be to manage and optimize the cloud-based infrastructure that supports live shows, ensuring high-quality streaming experiences for our audience.

You will impact multiple areas of the live event lifecycle, from the pitch & planning phase to testing and event launch days. You will lead innovation initiatives that bridge the gap between production, hardware, broadcast engineering, and our software engineering teams.

Responsibilities

• Collaborate with Broadcast Operations Engineers and other stakeholders to coordinate and execute live streaming events.

• Manage and optimize cloud-based streaming infrastructure, including cloud acquisition, encoding, packaging, and origin services.

• Troubleshoot, diagnose, and resolve issues related to cloud-based streaming components.

• Monitor live streaming events to ensure high-quality delivery and promptly address technical issues.

• Work closely with the Live Streaming Pipeline Engineering Team and Reliability Engineering teams to develop and implement technical plans for live events.

• Lead innovation initiatives to enhance the live streaming stack, bridging the gap between cloud technologies and production requirements.

• Stay updated with emerging technologies and trends in the streaming industry to keep our live streaming capabilities at the cutting edge.

• Support new feature development by understanding its impact on live streaming operations and ensuring scalability.

• Be present at the Network Operations Center (NOC) or remotely as required during live event launches.

• Work flexible hours to accommodate the live events schedule.

Qualifications

• 5+ years of broadcast remote operations experience (preferably network level) in a coordination or supervisory role 

• Strong understanding of digital audio/video fundamentals, compression technologies, distribution formats, and associated technologies such as Multicast and Unicast video distribution, MPEG Video (2,4, & HEVC), MPEG-2 TS, HDR, SCTE-35 & ESNI signaling, closed-captions, satellite video distribution, and ad-splicing.

• Experience with video transport protocols such as SDI, SMPTE-2110, RTP, RTMP, SRT, Zixi, RIST, HLS, MPEG-DASH

• Proficient in Video and Audio Compression technology

• Deep understanding of MVPD-based linear ecosystem and working knowledge of OTT video distribution, contribution technology, and architecture

• Ability to assess and troubleshoot video and audio quality

• Experience with on-premise video acquisition with partners or co-location facilities.

Nice to have

• Experience with cloud-based infrastructure

• Experience with at least one programming language (Java, Go, Python)

• Experience in Unix (or unix-based systems), shell scripting, and good SQL knowledge

• Experience with web technologies and distributed systems with microservices architecture

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.