Empowering brands with AI-driven customer interactions
Ada is a leading AI-powered customer experience solution headquartered in Toronto, ON, specializing in automated brand interactions. With over 2.6 billion automated interactions and partnerships with 320+ brands including Zoom, Facebook, and Square, Ada's no-code platform empowers companies to deliv...
Ada offers unlimited vacation, a generous stock option plan, and a wellness account. Employees enjoy comprehensive health benefits including dental, o...
Ada fosters a digital-first culture that prioritizes innovation in customer interactions. The company emphasizes the importance of AI and automation i...
Ada • Remote - British Columbia
Ada is seeking a Technical Support Engineer to provide exceptional customer service and technical support for their AI transformation platform. This role requires experience in SaaS, PaaS, or AI environments and a strong commitment to customer advocacy.
You are a seasoned support professional with deep technical acumen and a passion for customer advocacy. You bring experience from senior technical roles in SaaS, PaaS, or AI environments, demonstrating your ability to navigate complex technical issues while maintaining a customer-first mindset. Your background equips you with the skills to troubleshoot effectively and communicate solutions clearly to clients. You thrive in environments where you can leverage your technical knowledge to enhance customer experiences and drive satisfaction. You are eager to contribute to a team that values growth and continuous improvement, aligning with Ada's mission to elevate customer service standards.
In this role, you will be responsible for providing top-notch technical support to Ada's clients, ensuring that their experience with the AI platform is seamless and effective. You will troubleshoot and resolve technical issues, guiding customers through the process while maintaining a positive and supportive demeanor. Your role will involve collaborating with engineering teams to escalate and resolve complex issues, ensuring that feedback from customers is communicated effectively to drive product improvements. You will also participate in training sessions to enhance your knowledge of the platform and stay updated on new features and functionalities. Your contributions will help shape the future of customer service through innovative AI solutions.
Ada offers a dynamic work environment where your contributions are valued and recognized. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI. The company promotes personal growth and development, encouraging you to take ownership of your career path. Ada provides competitive compensation and benefits, fostering a culture of collaboration and innovation. Join us in making customer service extraordinary for everyone, and be part of a company that is at the forefront of AI technology.
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