Tech Support Engineer (Generalist)

Who you are

You have a Bachelor's Degree in Computer Science and at least 1-2 years of experience in Technical Support, ideally within the telecommunications or technology sectors. Your technical savviness is complemented by superior customer relationship skills, allowing you to effectively communicate with customers and internal stakeholders. You possess excellent situational awareness skills, enabling you to prioritize customer needs and tasks efficiently. You are a natural problem-solver with a strong curiosity and a passion for learning, always eager to expand your knowledge and skills in the field.

What you'll do

As a Level 1 Technical Support Engineer at Vonage, you will be responsible for delivering exceptional support to our rapidly growing customer base. You will triage support requests received via email, phone, and chat, ensuring that each customer issue receives the appropriate attention. Your role will involve collaborating with cross-functional teams to accelerate ticket resolution, providing customers with lightning-fast response and resolution times. You will communicate effectively, both verbally and in writing, to ensure that customers are delighted with the Vonage service. Additionally, you will capture knowledge for customers who prefer to solve their issues independently, contributing to the overall improvement of our support processes.

What we offer

At Vonage, we foster an innovative environment where you can grow your skills and career. You will be part of a global support team that values technical expertise and customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission of transforming cloud communications for businesses worldwide.