Transforming procurement for global enterprises
Ivalua, headquartered in Redwood City, California, offers a comprehensive Source-to-Pay suite that is utilized by over 300 global enterprises, managing more than $500 billion in spend. The platform is designed for flexibility and ease of use, ensuring high adoption rates among employees and supplier...
Ivalua provides competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
Ivalua fosters a culture of innovation and customer-centricity, emphasizing collaboration and adaptability to meet the evolving needs of its clients i...
Ivalua • Montreal, Quebec, Canada
Ivalua is seeking a Customer Success Manager to ensure customer satisfaction and drive adoption of their cloud-based procurement solutions. You'll build long-lasting partnerships and support customers post-implementation. This role requires a proactive approach and strong relationship-building skills.
You have a proven track record in customer success or account management, ideally within a technology or SaaS environment — you understand the importance of customer satisfaction and retention. You possess excellent communication skills, enabling you to build strong relationships with clients and internal teams alike. Your proactive nature drives you to identify opportunities for improvement and innovation in customer engagement. You are comfortable working in a fast-paced environment and can manage multiple priorities effectively. You are passionate about helping customers achieve their goals and derive maximum value from the solutions provided. You thrive in collaborative settings and enjoy working with diverse teams to create impactful customer experiences.
As a Customer Success Manager at Ivalua, you will be responsible for ensuring that customers successfully adopt and utilize the Ivalua platform post-implementation. You will act as the primary point of contact for your assigned customers, guiding them through their journey and addressing any challenges they may face. You will work closely with customers to understand their needs and objectives, helping them to leverage the platform to its fullest potential. Your role will involve conducting regular check-ins and reviews to assess customer satisfaction and identify areas for improvement. You will collaborate with cross-functional teams, including sales, product, and support, to ensure a seamless customer experience. Additionally, you will contribute to the development of best practices and resources to enhance customer engagement and success.
Ivalua offers a dynamic work environment where you can grow your career while making a meaningful impact on customer success. You will be part of a supportive team that values collaboration and innovation. We provide opportunities for professional development and encourage you to take ownership of your career path. Our culture promotes inclusiveness and creativity, ensuring that every team member feels valued and empowered. We believe in the power of supplier collaboration and are committed to driving sustainability and resiliency in supply chains. Join us in our mission to revolutionize procurement solutions and make a difference in the industry.
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