The Amazon Vendor Services team is looking for a customer-focused Program Manager who is highly organized, business-focused, and has analytical capabilities. This Program Manager works directly with the organization's leadership team, and will own developing and leading business operations; running business initiatives for vendor-facing teams; and driving process improvement across global business mechanisms.
This role is inherently cross-functional: success will depend on your ability to operate efficiently across teams, drive alignment (or identify critical decisions/debate) among stakeholders, and ensure accountability from contributing teams and individuals.
Key responsibilities and deliverables include:
(i) Subject Matter Expertise: Possesses deep knowledge of the topic and is the Go-to person for anything related to the topic by AVS teams.
(ii) Program Vision: Defines & Develops the vision of the program owned including building 3YP plans, OP1, OP2 plans for the program.
(iii) Problem Identification & Solutioning: Identifies key problem/ opportunity areas in the program by evaluating current performance & seeking inputs from stakeholders and owns solutioning of the identified problems by partnering with different teams in Amazon.
(iv) Supports Product Development: Partners with Amazon product teams to conceptualize and launch products that help resolve identified problem areas.
(v) Results & Accountability: commitment towards goals & drives complex projects with focus on improving Program Metrics. Delivers Opex Efficiency, HC Savings & expansion from the program leading to Amazon’s bottom line improvement.
(vi) Owning, Reviewing & Mentoring: Owns the execution of identified project opportunities & mentors the team for execution. Conducts reviews at defined frequency to check status against timelines. Share project milestone status through regular updates to senior management
(vii) Collaboration: Partners with Market Place/Central Program Managers in identifying process improvements & best practice sharing. Defines & executes process improvements identified via projects. Supports AM Leader in executing upstream defect elimination
(viii) Automation & Technology: Partners with RBS Tech/ACES Teams to automate/improve processes to bring efficiencies. Drives upstream defect elimination.
Key job responsibilities
Key Skills as Program Manager in this role are:
1. Program Development: Developing the strategy to improve the business metrics and align with leadership.
2. Stakeholder Management: Understand partner teams’ problems, identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders, country managers of new MP launches.
3. Deliver Results: Work backwards from the business impact and customer experience to define the steps to followed, track efforts and influence end results.
4. Ambiguity Management: You will be working in new environment where there is no clear ‘right’ path or solution defined earlier.
5. Business Acumen - Advanced level knowledge of customer / stakeholder needs to be able to identify opportunities for RBS engagement. Expert level knowledge/skill of identifying input/output metric/levers, risks and setting challenging goals.
6. Building HOTW Processes: Developing tech-first processes through partner teams for reducing the manual dependency to drive cost-effective and centralized teams i.e. Advance level knowledge of automations to drive operational efficiency.
7. UDE: Diving deep on the data, analyzing trends, inputs to provide data driven solutions to permanently eliminate the defects upstream.
About the team
Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 2+ years of data visualization and reports tools experience
- 2+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
