Customer Success Manager CRM (Southeast)

Who you are

You have a strong background in customer success and account management, ideally with experience in the automotive industry. You understand the unique challenges and opportunities within this sector and are adept at building and nurturing relationships with clients. Your ability to advocate for customers and understand their needs is key to your success in this role. You are a proactive problem solver who enjoys tackling challenges and pushing boundaries to ensure customer satisfaction. You thrive in a fast-paced environment and are passionate about delivering transformational products that enhance customer experiences.

Desirable

Experience with CRM systems and a solid understanding of cloud-native platforms will be beneficial. Familiarity with big data, machine learning, and AI technologies is a plus, as these are integral to Tekion's offerings. You are comfortable working with cross-functional teams and can communicate effectively with both technical and non-technical stakeholders.

What you'll do

As a Customer Success Manager at Tekion, you will serve as the primary point of contact for assigned dealership accounts, building and nurturing strong relationships. You will act as an advocate for the dealerships, working to understand their unique needs and goals. Your role will involve ensuring that customers are effectively utilizing the Tekion platform to its fullest potential, providing guidance and support as needed. You will collaborate closely with internal teams to address customer concerns and drive product improvements based on feedback. Your success will be measured by customer satisfaction and retention rates, as well as the overall success of the dealerships you manage.

What we offer

At Tekion, you will be part of a dynamic team that is positively disrupting the automotive industry. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technology and be part of a company that values innovation and customer success. Join us in transforming the automotive retail ecosystem and delivering exceptional experiences to our customers.