About Recurly:
Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and
Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.
Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.
Recurly seeks a Senior Customer Success Manager that is a master relationship-builder and dynamic communicator with a track record of successfully building rapport with client partners. You will focus on helping customers derive value from Recurly. It’s about you helping them understand how to grow their own business through more strategic use of Recurly. Their success is yours!
To be truly successful in this role, you must bring a level of passion and energy to everything you do. You must thrive in our fast-paced environment yet be highly adept at understanding and working with our high-valued customers. You are process driven, meticulously organized and effectively manage your time to yield the highest outcome of your book of business. You must understand your customer’s business units, changing stakeholders, evolving decision-making processes, and more.
As a Senior Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with the onboarding team and solutions engineers to drive the initial implementation and integration. You’ll work with the technical support team to educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Recurly delivers to their organization. You will develop a deep understanding of customer engagement and Recurly, so as to create and evolve best practices around the technology.
Persona:
You are someone who thrives on being the customer champion by investing in knowing our industry, company, product and your customers. You are someone who takes extreme pride in the success of your book of business, driving satisfaction, retention, growth and advocacy. You are someone who has a winning spirit, who is highly organized, thrives in an organization that is both collaborative and fast-paced and who is willing to share your expertise, knowledge and ideas with others.
The role involves taking ownership of large, complex, strategic accounts, building strong and enduring relationships by delivering proactive value, driving adoption, providing insights, and sharing best practices, all of which ensure both retention and achievement of growth plans.
You are a confident presenter (not a slide reader), have experience in commercial engagements (renewal, upsell, cross-sell, etc), have experience tying data to outcomes, have worked with enterprise SaaS software, and bring a sense of leadership.
Traits: Inquisitive/Curious, self-motivated, highly organized, strong business acumen & C-suite personas, intrinsically driven to compete/win, collaboration with an eye on partnership, ability to rapidly internalize technology and apply it to customer value.
