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Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Santiago, Region Santiago Metropolitan, CHL
Amazon is seeking an IT Support Technician to join their Data Center Operations team in Santiago. You'll manage hardware issues, provide technical support, and ensure operational efficiency. This role requires hands-on experience with AWS and Linux.
You are a highly motivated individual with a strong background in IT support, particularly in data center operations. You have experience managing hardware issues and providing technical support with minimal supervision. Your ability to prioritize tasks and manage multiple responsibilities effectively makes you an ideal candidate for this role. You are comfortable working in a 24x7 environment and are willing to work non-standard hours to ensure the smooth operation of data center activities. You possess a solid understanding of AWS and Linux, which are crucial for diagnosing and resolving technical issues.
Experience with server hardware repair and network troubleshooting is a plus. Familiarity with ticketing systems and incident management processes will help you excel in this position. You are a team player who enjoys collaborating with cross-functional teams to achieve common goals.
In this role, you will be the first point of contact for resolving hardware and technical issues within the data center. You will manage work and priorities through a ticketing system, ensuring that SLAs are met for all assigned tickets. Your responsibilities will include diagnosing hardware problems, performing repairs on servers, and replacing faulty components. You will also handle routine maintenance tasks related to network hardware and operating systems. Collaborating with multifunctional teams will be essential to complete routine work and ensure adherence to best practices in data center security. You will be responsible for daily incident management, ensuring that all issues are logged and addressed promptly.
Amazon provides a dynamic work environment where you can grow your skills and advance your career in IT support. You will have the opportunity to work with cutting-edge technology and be part of a team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Competitive compensation and benefits will be offered to the right candidate, along with opportunities for professional development and growth within the company.
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