Principal Software Engineer (AI, PHP, Python, React)

Who you are

You have a strong background in software engineering with a focus on building scalable systems — your experience includes designing and implementing API-first architectures that enhance user experiences. You thrive in cloud environments and understand the nuances of performance, reliability, and security in distributed systems.

With expertise in PHP and Python, you are comfortable writing clean, testable code and have a knack for raising engineering standards through code reviews and technical leadership. You are also familiar with React, enabling you to contribute effectively to front-end development and integration with back-end services.

You possess excellent collaboration skills, allowing you to partner closely with Product, Design, and Engineering teams to shape product strategy and execution. Your ability to think in systems helps you balance speed with long-term maintainability, ensuring that the solutions you develop are both effective and sustainable.

You are passionate about conversational AI and have experience contributing to platforms that leverage messaging pipelines and data flows. Your commitment to continuous improvement drives you to enhance development workflows and CI/CD pipelines, ensuring that your team operates efficiently and effectively.

Desirable

Experience with cloud-native services and modern development practices is a plus. Familiarity with additional programming languages or frameworks can further enhance your contributions to the team.

What you'll do

As a Principal Software Engineer at NICE, you will play a pivotal role in shaping the technical direction of our products. You will design and build cloud-native services that integrate seamlessly with web clients and internal tools, ensuring a premium customer experience. Your responsibilities will include owning projects from architecture through to deployment, monitoring, and iteration, allowing you to see the impact of your work firsthand.

You will contribute to the evolution of our conversational AI platform, focusing on messaging pipelines and integrations that enhance user interactions. Your role will involve writing clean, well-documented code while also mentoring junior engineers and raising the overall engineering standards within the team.

In addition to technical execution, you will collaborate with cross-functional teams to define product strategy and scope, ensuring that the solutions you develop align with business goals. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in driving projects forward.

You will also be responsible for continuously improving development workflows, implementing best practices in CI/CD, and ensuring that the team adheres to high standards of code quality and performance. Your leadership will help foster a culture of innovation and excellence within the engineering team.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will have the opportunity to work on cutting-edge technologies and contribute to impactful projects that shape the future of customer experience. We value collaboration and encourage you to bring your unique perspective to the team.

We provide competitive compensation and benefits, along with opportunities for professional development and growth. Join us in our mission to deliver exceptional solutions that empower our clients and enhance their operations.