Customer Support Specialists-( Bilingual – English + Mandarin / Japanese / Korean )

Who you are

You are a bilingual individual fluent in English and one of the following languages: Mandarin, Japanese, or Korean. You have a strong desire to help customers succeed and are committed to delivering high-quality support. You thrive in challenging situations and have a knack for finding creative solutions to unique problems. Your communication skills are top-notch, allowing you to effectively assist customers in navigating the Klaviyo platform. You appreciate diverse backgrounds and experiences, understanding that they contribute to a richer workplace culture.

What you'll do

As a Customer Support Specialist at Klaviyo, you will develop an in-depth knowledge of the Klaviyo platform to assist customers effectively. You will be responsible for providing exceptional support to our APAC customers, ensuring their questions and concerns are addressed promptly. You will engage with customers through various channels, demonstrating your expertise in both the product and the languages required. Your role will involve problem-solving and helping customers scale their businesses using Klaviyo's software. You will also contribute to a positive customer experience by maintaining a high level of professionalism and empathy in all interactions.

What we offer

Klaviyo offers a supportive work environment where you can grow your skills and career. You will be part of a team that values collaboration and innovation, allowing you to make a meaningful impact on customer success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds. Join us in empowering creators to own their own destiny and help shape the future of customer support at Klaviyo.