Tax solutions for the digital asset revolution
TaxBit, headquartered in Draper, UT, is a leading provider of tax and accounting solutions for digital assets, serving over 5 million users. Founded in 2018, the company achieved unicorn status in 2021 and has raised $251.4 million in funding, positioning itself as a key player in the fintech and cr...
TaxBit offers robust health, dental, and vision benefits with certain plans covering 100% of premiums, a modern 401(k) plan with crypto access, unlimi...
TaxBit fosters a culture of collaboration and innovation, working closely with regulatory agencies and major partners like Deloitte to navigate the ev...
TaxBit • Seattle, Washington
TaxBit is seeking a Head of Customer Success to manage and grow teams focused on enterprise customer relationships in the Regulation Technology space. You'll be accountable for customer outcomes such as retention and satisfaction. This role requires strong leadership and collaboration skills.
You have a proven track record in customer success leadership, ideally within a SaaS environment, where you've managed teams that drive customer satisfaction and retention. Your experience includes working closely with enterprise clients, understanding their needs, and ensuring they realize the full value of the product. You are adept at collaborating with cross-functional teams, including sales and product, to create a seamless customer experience. You possess strong analytical skills, allowing you to assess customer health metrics and implement strategies for improvement. You are passionate about customer advocacy and have a deep understanding of the regulatory landscape affecting digital assets. You thrive in a fast-paced environment and are comfortable navigating complex challenges.
Experience in the Regulation Technology space or familiarity with digital assets would be a significant advantage. You have a background in finance or accounting, which helps you understand the unique challenges faced by clients in this sector. You are skilled in using customer success tools and platforms to track engagement and outcomes.
As the Head of Customer Success at TaxBit, you will lead the customer success teams responsible for managing relationships with our enterprise clients. You will set the vision and strategy for customer engagement, ensuring that your teams are equipped to deliver exceptional service and support. You will be accountable for key performance indicators related to customer retention, satisfaction, and revenue growth. Your role will involve mentoring and developing your teams, fostering a culture of excellence and accountability. You will collaborate with product and engineering teams to relay customer feedback and advocate for enhancements that drive customer value. You will also work closely with sales to identify opportunities for upselling and cross-selling within existing accounts. Your leadership will be crucial in navigating the evolving regulatory landscape and ensuring that our clients remain compliant while maximizing their use of our platform.
At TaxBit, we offer a dynamic work environment where you can make a significant impact on the future of digital asset compliance. You will be part of a team that values innovation and collaboration, with opportunities for professional growth and development. We provide competitive compensation and benefits, along with a culture that encourages work-life balance. Join us in shaping the future of tax reporting and compliance for digital assets.
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