Effortless data integration for every business
Fivetran, headquartered in Oakland, CA, is a leading data integration platform that simplifies the process of centralizing data for businesses. With over 1,001 employees, Fivetran has raised $727.7 million in funding, including a $565 million Series D round led by Andreessen Horowitz in 2021. The pl...
Fivetran offers a comprehensive benefits package including 100% paid Medical, Dental, Vision, and Basic Life Insurance starting on day one, a 401k mat...
Fivetran fosters a culture of innovation and adaptability, continuously improving its cloud applications to meet changing data needs. The company emph...
Fivetran • Remote, Connecticut, United States, AMER
Fivetran is seeking a Lead Support Account Manager to provide high-touch support to Premium customers. You'll leverage your technical understanding and relationship management skills to ensure customer satisfaction and success. This role requires strong communication and collaboration across teams.
You have a strong background in customer support and account management, ideally with experience in a technical environment. Your ability to build relationships and advocate for customers is central to your success. You thrive in high-pressure situations and possess exceptional communication skills that allow you to engage effectively with both customers and internal teams. You are detail-oriented and committed to ensuring customer satisfaction, which is crucial for successful contract renewals. Your business acumen enables you to understand customer needs and translate them into actionable insights. You are proactive in identifying opportunities for process improvements and customer advocacy, helping to shape the Premium Support program at Fivetran.
Experience in a SaaS environment or with data integration technologies would be a plus. Familiarity with data warehousing concepts and analytics can enhance your effectiveness in this role.
As the Lead Support Account Manager, you will serve as the primary support advocate for Fivetran's most strategic Premium customers. You will manage the end-to-end support experience, ensuring that customers receive exceptional responsiveness and proactive insights. Your role involves overseeing case management, handling escalations, and conducting proactive health reviews to ensure customers are maximizing the value of Fivetran's services. You will collaborate closely with cross-functional teams, including Support, Engineering, Product, and Customer Success, to facilitate seamless engagement and communication. Your insights will help drive improvements in the Premium Support program, enhancing the overall customer experience. You will also be responsible for executive-level communication, ensuring that key stakeholders are informed and engaged.
Fivetran offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to making data access simple and reliable. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations to become data-driven and leverage our technology to its fullest potential.
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