Staff Field Support Representative - United Kingdom

Who you are

You are a dedicated professional with a strong commitment to providing exceptional customer experiences. You take initiative to resolve issues and proactively improve current systems, ensuring that both direct customers and distributor partners receive the support they need. Your ability to adapt to various situations and your willingness to travel for installations and repairs make you an ideal candidate for this role.

You understand the importance of technical support in the medical field, particularly in the context of surgical robotics. Your background may include experience in field service or technical support, where you have honed your skills in troubleshooting and problem-solving. You are comfortable working both onsite and remotely, demonstrating flexibility and a customer-first mindset.

What you'll do

In this role, you will be responsible for providing onsite and remote technical support to customers and distributor partners. You will take the lead in resolving issues and ensuring that installations are completed in a timely manner. Your proactive approach will help improve current systems and enhance the overall customer experience.

You will also support the launch team and assist in the rollout of new systems into new accounts. This will involve collaborating with various stakeholders to ensure a smooth transition and successful implementation of the technology. Your ability to communicate effectively and work as part of a team will be crucial in this aspect of the role.

As you engage with customers, you will gather feedback and insights that can help inform future improvements to the systems and processes. Your role will be pivotal in maintaining the trust of customers and ensuring that they have the tools and support necessary to succeed.

What we offer

At PROCEPT BioRobotics, we are committed to creating an evolving landscape for your career, filled with transformative opportunities for continuous growth. You will be part of a company that prioritizes innovation and patient care, contributing to the advancement of surgical robotics. We value our employees and strive to provide an environment that fosters professional development and collaboration.

Join us in our mission to revolutionize treatment options for benign prostatic hyperplasia and improve the quality of life for patients. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of our team members to grow and succeed together.