Empowering organizations to outsmart cyber threats
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
KnowBe4 • Singapore, Singapore
KnowBe4 is hiring a Renewal Specialist (SMB) to manage customer renewals and coordinate with Customer Success Managers. This role is based in Singapore and requires fluency in Thai or Bahasa.
You are a detail-oriented professional with experience in customer success or account management, particularly in the SMB sector. You possess strong communication skills and are fluent in either Thai or Bahasa, enabling you to effectively engage with a diverse customer base. You thrive in a collaborative environment and are committed to providing exceptional service to clients, ensuring their needs are met and their expectations exceeded. Your ability to manage multiple tasks and prioritize effectively allows you to handle a portfolio of customers with ease. You understand the importance of building long-term relationships and are skilled at identifying opportunities for upselling and cross-selling within your assigned accounts.
Experience in the cybersecurity industry or a related field is a plus, as is familiarity with renewal processes and pricing strategies. You are comfortable using CRM tools to track customer interactions and manage opportunities. A proactive approach to problem-solving and a willingness to learn about the company's products and services will set you apart in this role.
As a Renewal Specialist, you will be responsible for managing all opportunities within your assigned customer portfolio. This includes coordinating with SMB Customer Success Managers to provide accurate pricing quotes for renewals and ensuring that all opportunities are closed efficiently. You will engage with customers to understand their needs and address any concerns they may have regarding their renewals. Your role will involve analyzing customer data to identify trends and opportunities for improvement, as well as collaborating with internal teams to enhance the customer experience. You will also participate in regular meetings with the sales and customer success teams to align on strategies and share insights.
At KnowBe4, you will be part of a dynamic team that values transparency and ownership. We offer a supportive workplace culture that encourages continuous professional development and personal growth. You will have the opportunity to work in a fast-paced environment where your contributions directly impact the company's success. We provide competitive compensation and benefits, along with a fun and engaging workplace atmosphere that includes team-building activities and social events. Join us in redefining what it means to be a trusted security partner in the cybersecurity landscape.
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