Transforming customer experiences with data-driven insights
Qualtrics is a leading experience management platform headquartered in Provo, UT, specializing in SaaS solutions that help brands optimize customer journeys. Trusted by over 75% of the Fortune 100, including Yamaha, BMW, and Microsoft, Qualtrics has raised $900 million in funding across multiple rou...
Qualtrics offers 20 days of paid time off (excluding bank holidays), flexible work-from-home opportunities, and comprehensive health insurance to supp...
Qualtrics fosters a culture focused on experience management, emphasizing the importance of understanding customer and employee needs. With a strong e...
Qualtrics • Mexico City, Mexico
Qualtrics is hiring a Technology Specialist II to join their Implementation Team, focusing on onboarding and solution delivery for clients. This role emphasizes understanding client goals and advocating for their needs internally.
You have a strong background in technology and client management, ideally with experience in software implementation or consulting. You excel at understanding client needs and translating them into actionable solutions, ensuring a smooth onboarding experience. Your communication skills are top-notch, allowing you to build strong relationships with clients and internal teams alike. You thrive in collaborative environments where strategic risks are encouraged, and you are dedicated to delivering exceptional service. You are adaptable and ready to tackle complex challenges, always seeking to improve processes and outcomes for clients.
In this role, you will be at the forefront of client interactions, guiding them through the initial onboarding process and ensuring they receive the best possible solutions tailored to their needs. You will work closely with clients to understand their goals and challenges, acting as a trusted advisor throughout the implementation phase. Your responsibilities will include advocating for clients internally, driving operational improvements, and collaborating with product teams to enhance offerings based on client feedback. You will also be involved in training clients on the platform, ensuring they are equipped to leverage the software effectively. Your role will require you to stay updated on industry trends and best practices, allowing you to provide informed recommendations to clients.
Qualtrics offers a dynamic work environment where you can grow your career while making a significant impact on client success. You will be part of a team that values collaboration and innovation, with opportunities for professional development and advancement. The company culture emphasizes a commitment to client satisfaction and operational excellence, providing you with the resources and support needed to excel in your role. Additionally, you will have access to exclusive content and events designed to enhance your professional journey and connect you with like-minded individuals in the industry.
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