Amazon’s Trustworthy Shopping Experience team works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners.
Our team is constantly innovating on behalf of both buyers and sellers to solve business problems. We are looking for a policy manager to help us drive improvements in fulfillment, delivery, and customer service.
In the Product Quality space, our mission is to maintain a consistent buyer experience across all Amazon stores, regardless of seller or fulfillment channel, and take remedial actions so that we can delight them even in the presence of a defect. Partnering with our worldwide program owners, you will launch, operate, localize, and expand Product Quality programs, policies, algorithms, and tools in Europe. The successful candidate will have strong business judgment, analytical thinking, problem solving and stakeholder management skills.
This role is available in Luxembourg, Munich, and Milan.
Key job responsibilities
- Dive deep into data to find patterns for the challenges that buyers face while shopping on Amazon.
- Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement
- Influence and execute product roadmaps to achieve business goals
- Work with business stakeholders and tech teams to define needs, build solutions, and measure results
- Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability
- Lead and manage day-to-day program requirements with operations teams and program and product managers
- Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization
- Conceptualize and launch large scale programs to resolve buyer issues.
- Partner with Legal and Operations to quickly handle and resolve critical and time-sensitive escalations.
- Create policies, strategies, and processes to protect buyers and enable business growth while ensuring compliance with legal requirements, protecting customers, and protecting the Amazon brand.
A day in the life
- Dive deep into data to find patterns
- Work with internal stakeholders being the voice of the customer to influence solutions
- Work with multiple teams such as analysts, science, tech, legal and other policy teams to solve complex large scale problems
About the team
Perfect Order Experience EU team focusses on ensuring that customers receive authentic products in the condition expected every single time. The team comprises of Product Quality, A-to-Z claims and Brand Protection balancing both customer and seller expectations.
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- SQL expertise- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
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