Technical Support Engineering

Who you are

You are someone who is eager to help customers succeed by resolving their technical issues effectively. You possess strong problem-solving skills and have a collaborative mindset, allowing you to work well with others in a team-oriented environment. You are adaptable and willing to learn, as this role will help you develop your technical proficiency and enhance your research skills. You understand the importance of delivering a seamless support experience and are committed to building trust with customers. You are open to feedback and continuously seek ways to improve your performance and customer satisfaction.

What you'll do

As a Technical Support Engineer at Microsoft, you will take ownership of customer technical issues, troubleshooting and resolving them efficiently. You will engage with customers to understand their challenges and provide solutions that leverage Microsoft’s products and services. Your role will involve collaborating with cross-functional teams to ensure that customer expectations are consistently exceeded. You will also have the opportunity to contribute to the development of support processes and tools that enhance the customer experience. This position allows you to accelerate your career growth while honing your skills in a supportive environment.

What we offer

Microsoft offers a dynamic work environment where you can grow your career while making a significant impact on customer success. You will be part of a diverse team that values collaboration and innovation. The company provides opportunities for professional development and encourages you to pursue your interests within the organization. You will have access to resources and training that will help you enhance your technical skills and advance your career. Microsoft is committed to fostering an inclusive culture where everyone can thrive and contribute to the company's mission of empowering every person and organization on the planet to achieve more.