AI Business Solution Specialist Manager

Overview

As a Microsoft AI Business Solution Specialist Manager, you will build and lead a team of high performing Solution Specialists who are responsible for driving thought leadership and customer business transformation. You will coach and empower the team to effectively engage C-Suite level stakeholders and build and maintain relationships with Business Decision Makers (BDMs) in our top customers to help them achieve their business goals. You will help your team build pipeline and close deals by bringing industry-relevant business value insights and leading solutions to successfully enable the customers’ end-to-end business transformation. 

You will model the desired behaviours of acting with integrity, upholding Microsoft culture and values, and delivering business results with high levels of sales discipline and business forecast accuracy. You will coach your team on how to remove blockers, overcome objections, and pitch Microsoft's unique value differentiation. You will create clarity in business execution and generate energy on achieving the business goals of the team. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Find out more about our culture and values, and the environment you will be working in.

Responsibilities

This is role requires you to be both adept at interacting with, and influencing senior level stakeholders within our customers, and also navigating a broad range of internal relationships. Some of your key responsibilities will include:

• Validate and coach quality Account and Quota Retirement Territory Plans monthly.
• Observe presentation skills, ensuring team can deliver compelling board-level proposals with commercial options aligned to customer transformation plan and business value.
• Enable and coach team for strong BDM/C-Suite connections/engagements across all rooms of the house with Business Value Insights aligned to industry-relevant connected use cases by targeted personas.
• Ensure team is leveraging partner ecosystem and Customer Success teammates at scale to complement full solution selling.
• Promote and enable team to land customer discovery/envisioning sessions in each opportunity, yielding output of agreed business challenges, prioritised with business value and v-team accountabilities.
• Drive Next-Generation Sales Execution Excellence to align with shifting customer journeys and buying habits to increase win rates
• Coach Best-in-class Business Value Selling and Customer Advocacy Program to land customer references aligned to industry business value.

Qualifications

• Bachelor's degree in Computer Science, IT, Business Administration, Information Security, or related field, with 6+ years of experience in technology sales or account management, or equivalent.
• Preferred: MBA or Master's in IT or related field with 8+ years of experience, or Bachelor's with 12+ years of experience in technology sales or account management.
• Over 6 years of experience in solution or services sales.
• At least 3 years of people management experience.
• Deep understanding of SaaS solutions and their business impact, including Microsoft and competitor cloud platforms.
• 1–2 years of industry-specific sales experience in Financial Services, Manufacturing, Healthcare, Retail, or Government, with knowledge of global security, regulatory, and compliance requirements.
• Strong relationship-building skills and ability to connect with customer decision-makers.
• Skilled in presenting new ideas that shift customer perspectives and highlight value from Microsoft solutions.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.