Software Development Engineer - Test, Customer Systems

Who you are

You have a solid background in software quality engineering, with experience in designing and executing test plans that ensure the functionality and performance of applications. Your expertise in Java allows you to write robust test scripts and scenarios that cover various aspects of the software. You understand the importance of collaboration and communication, as you will be working closely with cross-functional teams to drive quality improvements. You are detail-oriented and have a passion for identifying issues before they reach the customer, ensuring a seamless user experience.

You are familiar with test automation frameworks and have hands-on experience with tools like Selenium. Your analytical skills enable you to perform root cause analysis effectively, helping to identify and resolve issues quickly. You thrive in environments where you can contribute to the continuous improvement of processes and methodologies, ensuring that quality is a top priority in every project.

Desirable

Experience with performance testing tools and methodologies is a plus, as is familiarity with agile development practices. You may also have knowledge of additional programming languages or testing frameworks that can enhance your contributions to the team.

What you'll do

In this role, you will be responsible for ensuring the quality of Apple's customer support applications by crafting detailed testing charters and executing various types of testing, including functional, performance, and stability tests. You will analyze new and existing features to create informed test scenarios that reflect real-world usage. Your work will involve writing and maintaining automated test scripts, which will help streamline the testing process and improve efficiency.

You will collaborate with product and engineering teams to understand feature requirements and provide feedback on potential quality issues. Your insights will be crucial in driving improvements and ensuring that the customer experience meets Apple's high standards. You will also participate in root cause analysis sessions to identify and address defects, contributing to the overall quality assurance strategy.

What we offer

Apple offers a collaborative work environment where innovation thrives. You will have the opportunity to work on cutting-edge technologies and contribute to products that impact millions of users worldwide. The company values diversity and inclusion, fostering a culture where every team member's ideas are valued. You will receive competitive compensation and benefits, along with opportunities for professional growth and development within the organization.